At Shop Custom Papers, we understand that timely delivery is essential for your business. Whether you’re ordering custom butcher paper, deli paper, wax paper, greaseproof paper, kraft paper, or other printed paper products, we strive to manufacture and ship every order as efficiently as possible.

This Shipping Policy explains our production process, shipping methods, estimated delivery times, and customer responsibilities.

Order Processing

Every order placed with Shop Custom Papers is custom manufactured according to your approved specifications.

Before Production Begins

Production starts only after we receive:

• Payment confirmation

• Final artwork approval

• Complete order details

Once all requirements have been received, your order enters our production schedule.

Production Time

Since all products are made to order, production time varies depending on several factors.

Production Factors

• Product type

• Order quantity

• Printing complexity

• Finishing requirements

• Seasonal production volume

Our standard production time is generally 8–12 business days after final artwork approval and payment confirmation.

Larger or highly customized orders may require additional production time.

Rush Orders

If you require your order sooner than our standard production schedule, expedited production may be available depending on current manufacturing capacity.

Rush production requests are evaluated individually and may involve additional charges.

Please contact our sales team before placing your order if you have a specific deadline.

Shipping Methods

We work with reliable shipping partners to deliver orders safely and efficiently.

Shipping Carrier Selection

Shipping methods are selected based on:

• Package size

• Weight

• Destination

• Delivery timeline

• Carrier availability

The most suitable shipping option will be chosen to ensure your order reaches you safely and in excellent condition.

Shipping Coverage

Shop Custom Papers proudly serves customers throughout the United States and many international markets.

Shipping availability may vary depending on destination, customs regulations, and carrier service areas.

Customers outside our standard shipping regions are encouraged to contact our team before placing an order.

Shipping Charges

Shipping is Free.

Delivery Estimates

Estimated delivery times begin after production has been completed.

Delivery Time Factors

Delivery schedules may vary depending on:

• Shipping destination

• Carrier performance

• Customs clearance (for international shipments)

• Weather conditions

• Public holidays

Estimated delivery dates are provided for planning purposes only and should not be considered guaranteed delivery dates.

Order Tracking

Once your order has been shipped, we will provide shipment tracking information whenever available.

Customers can use the tracking details to monitor the progress of their shipment through the carrier’s tracking system.

Tracking updates are generated by the shipping carrier and may not appear immediately after dispatch.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please Verify

• Recipient name

• Business name (if applicable)

• Street address

• Apartment or suite number

• City

• State or province

• Postal code

• Country

• Contact phone number

Shop Custom Papers is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information.

Address Changes

Shipping addresses may only be updated before an order has been dispatched.

Once a shipment has been transferred to the carrier, address changes may not be possible or may result in additional fees imposed by the carrier.

Split Shipments

Large orders may be divided into multiple shipments to improve delivery efficiency or due to package size limitations.

When applicable, customers will receive tracking information for each shipment.

International Shipping

We proudly ship custom printed paper products to customers in many countries worldwide.

International Shipping Responsibilities

International customers are responsible for complying with all local import regulations.

Additional charges may include:

• Customs duties

• Import taxes

• Brokerage fees

• Government processing charges

These charges are determined by local authorities and remain the responsibility of the customer unless otherwise agreed in writing.

Customs Delays

International shipments may be delayed due to customs inspections or clearance procedures.

Shop Custom Papers has no control over customs processing times and cannot guarantee delivery dates for international orders.

Damaged Shipments

If your shipment arrives damaged, please act promptly.

What to Do

• Inspect the package immediately.

• Note visible damage before accepting delivery whenever possible.

• Take clear photographs of the packaging and damaged products.

• Contact our customer support team within 3 business days of receiving the shipment.

Prompt reporting helps us work with the shipping carrier to resolve the issue efficiently.

Lost Shipments

If your shipment has not arrived within the expected timeframe, please contact our customer support team.

Our Investigation Process

We will assist by:

• Verifying shipment status

• Contacting the shipping carrier

• Initiating a shipping investigation when necessary

Replacement or reimbursement decisions will be made after the carrier completes its investigation.

Delivery Delays

Although we make every effort to meet estimated delivery dates, delays may occur due to circumstances beyond our control.

Common Causes of Delays

• Severe weather

• Transportation disruptions

• Customs inspections

• Natural disasters

• Public holidays

• Carrier operational issues

• Government restrictions

Such delays do not automatically qualify for refunds or order cancellations.

Refused Deliveries

If a shipment is refused by the customer without prior authorization, additional shipping, storage, or return transportation charges may apply.

Customized products cannot be restocked, and refunds may not be available for refused deliveries unless required by applicable law.

Risk of Loss

Ownership and responsibility for products generally transfer to the customer once the shipment has been handed over to the shipping carrier.

Customers should inspect all deliveries promptly upon arrival and report any concerns within the applicable claim period.

Force Majeure

Shop Custom Papers shall not be responsible for delays caused by events beyond our reasonable control.

Examples Include

• Natural disasters

• Floods

• Fires

• Pandemics

• Labor disputes

• Power outages

• Transportation interruptions

• Government actions

• War or civil unrest

In such cases, production and delivery schedules may be adjusted accordingly.

Customer Support

If you have questions regarding production status, shipping timelines, tracking information, or delivery concerns, our customer support team is ready to assist you.

We are committed to providing timely communication and dependable service throughout the shipping process.

Policy Updates

Shop Custom Papers reserves the right to revise this Shipping Policy at any time.

Any updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically to stay informed of any changes.

Contact Us

If you have questions regarding shipping, delivery estimates, tracking information, or special shipping requests, please contact our customer support team through our