At Shop Custom Papers, customer satisfaction is our priority. Every order is produced according to the specifications approved by our customers. Since we manufacture custom printed paper products specifically for each order, our return and refund process differs from that of standard retail products.

Please read this policy carefully before placing an order.

Custom-Made Products

All products offered by Shop Custom Papers are manufactured according to the customer’s approved specifications, including:

• Paper type
• Size and dimensions
• Quantity
• Printing colors
• Logo placement
• Artwork
• Finishing options
• Packaging requirements

Because these products are made exclusively for each customer, they cannot generally be resold or reused.

For this reason, custom orders are typically non-returnable unless there is a manufacturing defect or an error caused by Shop Custom Papers.

Artwork Approval

Before production begins, customers are responsible for reviewing and approving all digital artwork proofs provided by our design or production team.

The approved proof represents the final version that will be printed.

Customers should carefully verify:

• Logo placement
• Text content
• Spelling
• Grammar
• Dimensions
• Colors
• Images
• Bleed areas
• Design layout

Once production has started, changes cannot be made.

Shop Custom Papers is not responsible for errors that appear in customer-approved artwork.

Order Cancellation

Customers may request cancellation before production begins.

If production has not started, cancellation requests may be approved.

If artwork preparation or manufacturing has already begun, cancellation may not be possible, and any costs already incurred may be deducted from the refund amount.

Orders that have entered printing or production cannot be canceled.

Returns

Due to the customized nature of our products, we do not accept returns for:

• Customer design changes
• Incorrect information provided by the customer
• Approved artwork containing errors
• Incorrect size selected
• Color preference changes
• Change of mind
• Business closure
• Delayed projects unrelated to our services

Returns are only considered when products contain verified manufacturing defects or production errors caused by Shop Custom Papers.

Return Window

For custom and personalized products, returns are generally not accepted. If your order arrives damaged, defective, or incorrect, please contact Shop Custom Papers within 3 calendar days of delivery with your order details and photos. Approved claims may qualify for a replacement, reproduction, or refund depending on the issue.

Manufacturing Defects

If your order arrives with a manufacturing defect, please notify us as soon as possible.

Examples include:

• Incorrect product produced
• Wrong material used
• Incorrect dimensions beyond production tolerance
• Printing defects
• Major cutting defects
• Significant finishing defects
• Incorrect quantity shipped

Our quality assurance team will investigate every claim before determining the appropriate resolution.

Damaged Shipments

If your package arrives visibly damaged during shipping:

• Inspect the shipment immediately.
• Take clear photographs of the packaging and damaged products.
• Keep all original packaging materials.
• Contact our customer support team within 3 business days of delivery.

Failure to report shipping damage within the required timeframe may affect our ability to process your claim.

Missing Items

If your shipment appears incomplete, please notify us within 5 business days after delivery.

Include:

• Order number
• Product details
• Photographs (if applicable)
• Description of missing items

Our team will investigate and resolve verified shortages promptly.

Refund Eligibility

Refunds may be considered only when:

• Shop Custom Papers has verified a production error.
• A replacement order is not practical.
• The issue cannot reasonably be corrected through reprinting.
• The order cannot be fulfilled as agreed.

Refunds are issued at our sole discretion after reviewing each case.

Reprint Policy

Whenever possible, Shop Custom Papers prefers to resolve verified manufacturing issues by producing replacement products.

A complimentary reprint may be offered when:

• Incorrect artwork was printed despite customer approval records showing otherwise.
• Wrong paper stock was used.
• Significant printing defects occurred.
• Production did not match approved specifications.

Reprints may require the return of defective products or supporting photographs before production begins.

Color Variations

Printed colors may vary slightly due to:

• Paper stock differences
• Ink absorption
• Printing methods
• Digital displays
• Monitor settings
• Lighting conditions

Minor color variation is considered normal within commercial printing standards and is not considered a manufacturing defect.

Customers requiring exact color matching should discuss Pantone or other color specifications before production.

Production Tolerances

Commercial printing includes standard manufacturing tolerances.

Minor variations involving:

• Trim position
• Folding
• Paper grain
• Sheet alignment
• Print registration

are considered acceptable and do not qualify for refunds or replacements unless they exceed normal production standards.

Customer Responsibilities

Customers are responsible for providing:

• Accurate order details
• Correct shipping information
• High-resolution artwork
• Properly formatted design files
• Final proof approval

Delays or issues resulting from incomplete or incorrect information supplied by the customer are not eligible for refunds.

Shipping Delays

While we strive to meet estimated delivery dates, delays caused by factors beyond our control are not grounds for refunds.

These may include:

• Weather conditions
• Customs clearance
• Carrier delays
• Natural disasters
• Government restrictions
• Peak shipping seasons

We will make every reasonable effort to assist customers in tracking delayed shipments.

Force Majeure

Shop Custom Papers shall not be held responsible for delays or failure to fulfill orders caused by circumstances beyond our reasonable control, including but not limited to natural disasters, labor disputes, transportation interruptions, pandemics, power outages, or governmental actions.

How to Submit a Claim

To report an issue with your order, please provide:

• Order number
• Full name
• Contact information
• Description of the issue
• Clear photographs
• Quantity affected

Providing complete information helps us review your claim quickly and accurately.

Resolution Process

After receiving your claim, our team will:

1. Review your order details.
2. Evaluate supporting documentation.
3. Investigate the production records.
4. Determine the appropriate resolution.
5. Contact you with the outcome.

Depending on the circumstances, the resolution may include:

• Product replacement
• Partial refund
• Full refund
• Production correction
• Other mutually agreed solution

Policy Updates

Shop Custom Papers reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updated versions become effective immediately upon publication on our website.

Contact Us

If you have any questions regarding returns, replacements, refunds, or damaged orders, please contact our customer support team.

We appreciate your business and remain committed to providing high-quality custom printed paper products backed by responsive customer service.