Welcome to Shop Custom Papers. These Terms & Conditions (“Terms”) govern your access to and use of the Shop Custom Papers website, products, quotations, and services. By visiting our website, requesting a quote, uploading artwork, or placing an order, you agree to comply with these Terms.

Shop Custom Papers specializes in manufacturing custom printed paper products, including butcher paper, deli paper, wax paper, greaseproof paper, parchment paper, freezer paper, kraft paper, tissue paper, gift wrapping paper, and other custom food wrapping solutions. Because every order is manufactured according to customer specifications, additional conditions apply to artwork approval, production, returns, and order modifications.

If you do not agree with these Terms, please discontinue the use of our website and services.

1. Definitions

For the purpose of these Terms:

“Company”

“Company,” “we,” “our,” and “us” refer to Shop Custom Papers.

“Customer”

“Customer,” “buyer,” and “you” refer to any person or business requesting a quotation, placing an order, or using our services.

“Products”

Products include all custom printed papers, paper sheets, paper rolls, food wrapping papers, packaging papers, and related items manufactured by Shop Custom Papers.

“Artwork”

Artwork refers to logos, graphics, images, text, branding elements, or design files submitted by the customer for printing.

2. Acceptance of Orders

Submitting a quotation request does not create a binding agreement.

Orders become official only after:

Quote Confirmation

The customer accepts the quotation provided by Shop Custom Papers.

Artwork Approval

The customer approves the final production proof.

Payment Confirmation

Required payment has been successfully received or approved.

Production Approval

Our production department confirms that all specifications are complete and ready for manufacturing.

Shop Custom Papers reserves the right to refuse or cancel any order due to pricing errors, unavailable materials, suspected fraud, legal restrictions, or circumstances beyond our reasonable control.

3. Quotations & Pricing

All quotations are prepared according to the information provided by the customer.

Pricing may vary depending on:

• • Paper material

• • Sheet or roll size

• • GSM or paper thickness

• • Printing method

• • Number of print colors

• • Quantity ordered

• • Finishing requirements

• • Packaging requirements

• • Shipping destination

Unless otherwise stated, quotations remain valid for 30 calendar days.

Prices may change if order specifications are revised after the quotation has been issued.

4. Payment Terms

Production begins only after payment requirements have been satisfied.

Depending on the order, payment may be required:

• • In full before production

• • According to an agreed payment schedule

• • Under approved credit arrangements for qualified business customers

Failure to complete payment may delay production or result in order cancellation.

Any applicable taxes, customs duties, import fees, or governmental charges remain the responsibility of the customer unless otherwise agreed.

5. Custom Manufacturing

Every product manufactured by Shop Custom Papers is produced specifically for the individual customer.

Unlike stock packaging products, custom printed papers are manufactured according to approved specifications, including:

• • Paper type

• • Paper weight

• • Dimensions

• • Printing colors

• • Logo placement

• • Artwork

• • Quantity

• • Finishing options

Because these products are personalized, they cannot normally be resold or reused.

For this reason, custom orders cannot usually be returned or exchanged except where a verified manufacturing error exists.

6. Customer Responsibilities

Customers are responsible for providing complete and accurate information before production begins.

This includes:

Product Specifications

Customers should carefully verify:

• • Product size

• • Paper material

• • Quantity

• • Printing colors

• • Finishing requirements

Contact Information

Customers must provide accurate billing and shipping information.

Delivery Information

Incorrect addresses or incomplete shipping details may result in additional charges or delivery delays.

7. Artwork Submission

Customers may upload artwork in approved file formats.

For the best print quality, we recommend high-resolution vector artwork whenever possible.

Customers are responsible for ensuring submitted files contain:

• • Correct spelling

• • Accurate dimensions

• • Proper logo placement

• • Suitable image resolution

• • Required bleed areas

• • Embedded or outlined fonts where applicable

Artwork that does not meet production standards may require modification before printing.

8. Artwork Approval

Before manufacturing begins, customers receive a digital proof for review.

The proof should be carefully examined for:

Text Accuracy

Review all spelling, grammar, punctuation, and contact information.

Design Layout

Confirm the placement of logos, graphics, borders, and background elements.

Dimensions

Verify that the approved size matches your intended application.

Print Colors

Ensure requested colors are correctly represented.

Production begins only after receiving final approval.

Once approval has been provided, Shop Custom Papers cannot be held responsible for errors appearing in the approved artwork.

9. Customer-Supplied Artwork

Customers retain ownership of the artwork they submit.

By uploading artwork, customers confirm that:

• • They own the design, or

• • They possess all necessary permissions, licenses, or rights to reproduce it.

Customers agree that submitted artwork does not infringe upon the intellectual property rights of any third party.

Shop Custom Papers shall not be liable for copyright or trademark disputes arising from customer-supplied artwork.

10. Printing & Color Variations

Commercial printing naturally involves minor variations.

Printed colors may differ from:

• • Computer monitors

• • Mobile devices

• • Office printers

• • Previous production runs

These differences may result from paper stock, ink absorption, printing equipment, lighting, and screen calibration.

Customers requiring highly specific color matching should request Pantone color matching before production.

Slight color variations within accepted commercial printing standards are not considered manufacturing defects.

11. Production Tolerances

Every manufacturing process includes acceptable production tolerances.

Minor variations may occur in:

Cutting

Slight trim differences within industry standards.

Folding

Minor fold position variations.

Registration

Small shifts in print alignment.

Paper Grain

Natural differences in paper orientation.

Sheet Count

Commercial production may include standard quantity tolerances where applicable.

These normal manufacturing variations do not constitute defects.

12. Design Services

Where requested, Shop Custom Papers may provide design assistance.

Design services may include:

• • Logo placement

• • Layout preparation

• • File adjustments

• • Print-ready artwork

• • Custom branding concepts

Customers remain responsible for reviewing and approving all artwork before production.

Design fees, if applicable, are generally non-refundable once design work has commenced.

13. Changes to Orders

Customers may request changes before production begins.

Changes involving artwork, quantities, materials, sizes, or finishing options may affect:

• • Pricing

• • Production schedules

• • Delivery estimates

Once production has started, modifications may no longer be possible.

14. Order Cancellation

Cancellation requests must be submitted before manufacturing begins.

If design work, proof preparation, material purchasing, or production has already started, Shop Custom Papers may deduct applicable costs before issuing any approved refund.

Orders already in production cannot normally be canceled because they are manufactured exclusively for the customer.